MAIN MENU
MAIN MENU

Shipping Information

SHIPPING

All stock ships from our distribution centre in Adelaide, South Australia

DELIVERY CHARGES

To find out the delivery charge for standard items (eg: replacement filter cartridges etc), add the item to your cart and go to checkout for a quote.

 

Express Post is also available for standard packages.

DELIVERY TO PO BOXES

We will deliver to PO Boxes ONLY for small carton items. Large orders such as complete Filtration Systems will be sent via courier and we WILL REQUIRE a street side address for delivery.

ATL (AUTHORITY TO LEAVE) POLICY

All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. The Tank Doctor and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.

FREE SHIPPING*

Orders over $1,000 receive free standard delivery with Australia (some exceptions apply).

DELIVERY TIMES

On average, orders will arrive in 2 – 5 days. This depends on where you are in Australia, more in-land can take longer.  While we make every effort to delivery all items to you quickly, we are not responsible for delays caused by Australia Post or other couriers we may use.

 

PRE-ASSEMBLED FILTRATION SYSTEMS

All pre-assembled filtration systems are flushed with fresh water and pressure tested to 100 psi before shipment to ensure the highest level of quality and performance. This process takes 24-48 hours to complete prior to product packaging and shipping.

CUSTOMER SERVICE

We make all efforts to ensure that goods are well packaged so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit.

INTERNATIONAL SHIPPING

We do not ship internationally at this stage.