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Terms and Conditions

This document details the Terms and Conditions that govern your use of thetankdoctor.com.au and by using it you acknowledge that you have read these Terms and Conditions and agree to be bound by them once you commence using the website. If you would like assistance at any time please contact thetankdoctor.com.au team.

We take your privacy very seriously and our Privacy Policy contains full details on all aspects of how we collect, store and use your personal information.

All Personal Information submitted on thetankdoctor.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.

Limitation of Liability

Under no circumstances shall we be liable for any indirect, special, incidental or consequential damages and to the extent permitted by law and we do not accept any liability for any damage or injury caused by the use or misuse or incorrect installation of products purchased from us.

For the avoidance of doubt our liability is limited to the replacement or repair of the goods, the supply of equivalent goods, the cost of replacing or repairing the goods or the cost of obtaining equivalent goods.

Copyright & Content

All content on our website including but not limited to logos, images, copy, text and general layout is protected by copyright and may not be used without express permission from us or any relevant third party copyright owners.

Consent to Communications from us

By placing an order with us you agree that we may collect, use, disclose, and keep Personal Information for the purposes of fulfilling your order. The use of Personal Information includes, but is not limited to, sending emails to keep you informed of the status of your order. You might also be prompted via email or phone call reminder if and when annual servicing of your rainwater filtration system and ultraviolet sterilisation system may be required.

Privacy & Security of Personal Information

Tankdoctor.com.au takes your privacy very seriously. Check our Privacy Policy for further details.

All Personal Information submitted on thetankdoctor.com.au is secured using the latest Secure Sockets Layer (SSL) premium encryption technology.

Tankdoctor.com.au does not store any of your credit card or financial information on our servers, therefore ensuring the highest level of protection for you.

Payment & Shipping

All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.

When paying via Bank Deposit use your “Order Number or customer name” as the deposit identifier. If a Bank Deposit payment is not received into our account within 5 business days the order will be cancelled.

While we make every effort to deliver all items to you quickly we are not responsible for delays caused by Australia Post or other couriers we may use.

We make all efforts to ensure that goods are well packaged so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit.

All pre-assembled filtration systems are flushed with fresh water and pressure tested to 100 psi before shipment to ensure the highest level of quality and performance. This process takes 24-48 hours to complete prior to product packaging and shipping.

Stock Availability

All items listed ‘In Stock’ on our website are available for immediate purchase. Occasionally may be listed as ‘Out of Stock’ if in high demand and sold out. Please contact us to register interest in the product and we notify you as soon as the item is available.